Banking & Capital Markets

Helping banks, asset managers, and capital-markets firms modernize the front line, sharpen risk and credit decisions with AI, and respond to a tightening regulatory environment.

Banking is in a strange middle period. The shift to digital channels has matured; AI in credit, risk, and operations is moving from pilot to production; and the regulatory perimeter is widening faster than most operating models can absorb. We help banks and capital-markets firms execute the work where these three forces collide.

By the numbers · World Bank Open Data API

Bank branches per 100,000 adults

Exhibit
Commercial bank branches per 100,000 adults, Türkiye
Time series — the macro context for retail-channel strategy
Source: World Bank Open Data API
Challenges We Address

Three recurring themes in financial-services work

Channels

Digital channel maturity

Beyond the app — designing service journeys that work for SME clients, mass affluent, and complex commercial banking. The channel mix has stopped being a strategy question and become an operating-cost question.

AI in risk

AI in credit & risk

Production-grade machine learning in credit scoring, anti-money-laundering screening, and fraud — with the model risk management and audit trail that regulators now expect.

Regulation

Regulatory transformation

From IFRS 17 readiness to DORA, AI governance, and climate-risk disclosure — translating regulatory mandates into operating-model change that the business can actually run.

By the numbers

Where banks are moving — and where they aren't

Exhibit
Share of transactions completed in digital channels, retail banking, Türkiye & EMEA
2020–2025, %
Payments & transfers
96%
Account opening
74%
Consumer credit (decision & disbursal)
68%
SME credit (decision)
42%
Mortgage origination
34%
Wealth advisory (mass affluent)
22%
Complex commercial banking
14%
Source: Kaya Development analysis of bank annual reports, digital-banking disclosures, and retail-channel benchmarks
Expert Inside Playbook

Three principles for financial-services work

01

Risk-first, not last

Bring risk, compliance, and audit into the design conversation from week one — not at the gate before production.

02

Production over pilot

Do not build proofs of concept that cannot pass model risk management. Every design choice is tested against the production constraints.

03

Inside-out delivery

Work alongside the team rather than as a separate vendor. The capability stays after external support ends.

Expert Inside Playbook

SME credit decisioning at a regional bank

Use this playbook to structure an SME credit-decisioning brief around model risk, explainability, underwriter workflow, and regulator confidence before automation is scaled.

Read the playbook
Related Insights

More for banking & capital-markets leaders

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Segments we cover

Sub-sectors

Segment

Retail banking

Channel modernisation, deposit growth, and SME relationship banking.

Segment

Commercial banking

Corporate lending, transaction banking, and cross-border services.

Segment

Asset & wealth management

Distribution strategy, advisory tooling, and ESG investment integration.

Segment

Capital markets

Trading and post-trade operating models in a digital and regulatory shift.

Segment

Payments

Real-time rails, merchant acquiring, and the move beyond cards.

Segment

Insurance

Underwriting AI, claims automation, and the bank-insurance overlap.

Capability fit

How our capabilities apply

We serve this industry through five connected capabilities. The work begins when the sector challenge matches one of these capability areas.

All capabilities
Tools & guidance

Tools, diagnostics, and guidance

Related industries

Adjacent practices

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